WordPress problems, solved.

We’ll manage your WordPress website so you can manage your business

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Your very own WordPress Support Team

Let’s face it, WordPress can be a pretty overwhelming beast. Here’s how you can have your WordPress site requirements met, without ever lifting a finger.

Dedicated Support Team

With thousands of jobs completed at an overall satisfaction rating of 96%, our qualified team of WordPress Specialists will stand behind and look after your website, allowing you to focus on what you do best. Leave the tricky stuff to us!

48hr Job Completion

Need an urgent job on your website completed tomorrow? Consider it done. Our dedicated support help desk allows you to make an unlimited amount of small job requests 24/7, with all jobs completed within 48 hours.

Security & Updates Sorted

Rest easy knowing that all your WordPress core and plugin updates have been taken care of. We’ll promptly apply software and security updates to your WordPress site, greatly reducing its chance of being hacked.

Areas we can help you

Here’s some common WordPress jobs that we can take care of for you.

Website bug fixes
Site security fixes
Page content updates
Site Software updates
Design issue fixes
Mobile bug fixes
Increase website speed
Domain URL fixes
Image & media updates
Browser compatibility
Daily website backups
Support & advice
Cheyne Profile Photo
“When it comes to getting your business’s website running smoothly backed by a team of WordPress specialists, Web3 are like no other. This is the best online service that I have ever had!”— Cheyne McMahon, Owner of Australian Karate Academy

So how does it all work?

Three easy steps to get you back to running your business, instead of your website.

1. Email through a job

Request a job any time, anywhere by emailing our support team or by submitting a ticket to our dedicated Help desk. Our friendly Customer Care Specialists will promptly review the job, and confirm with you a timeframe to complete it.

2. Problem gets fixed

Our in-house team of WordPress specialists will start working on your job right away. Once the job has been completed, you’ll receive a short summary of how the problem was solved. We’ll even include tips on how to improve your site.

3. Sit back and relax!

Have peace of mind knowing that your WordPress website is being taken care of by a team of professionals. Spend your newly-found free time growing your business, doing more of what you love, and less of what you don’t.

Web3 WordPress Support Service

Choose from one of our flat-rate monthly plans.

Essential

For startups

$197per month
  • Unlimited small jobs
  • Software updates applied
  • Daily website backups
  • Unlimited email support
Get Started

Start Essential WordPress Support Service

$ 197AUD per month
  • American Express
    MasterCard
    Visa
     
Web3 Web Design Visa Mastercard American Express Payment Accepted LogoBy making payment, you agree to Web3’s terms and conditions.Prices are billed in AUD and include GST.

Professional

For established businesses

$597per month
  • All essential features plus…
  • Unlimited phone support
  • Unlimited strategic consulting
  • Monthly performance reporting
Get Started

Start Professional WordPress Support Service

$ 597AUD per month
  • American Express
    MasterCard
    Visa
     
Web3 Web Design Visa Mastercard American Express Payment Accepted LogoBy making payment, you agree to Web3’s terms and conditions.Prices are billed in AUD and include GST.

Premium

For enterprise

$1997per month
  • All professional features plus..
  • 24/7 worldwide support
  • Same day turnaround
  • Quality Assurance Team
Get Started

Start Premium WordPress Support Service

$ 1997AUD per month
  • American Express
    MasterCard
    Visa
     
Web3 Web Design Visa Mastercard American Express Payment Accepted LogoBy making payment, you agree to Web3’s terms and conditions.Prices are billed in AUD and include GST.

Questions? We got answers

Here’s some of our most frequently asked questions.

What does 'Unlimited Small Jobs' mean?
We class a small job as a task that can be completed in less than an hour. This timeframe typically covers 95% of all jobs that are needed to be done on an existing live WordPress website. This means that you can request as many small jobs as you like, with the only limit being that you can request one job at a time.
Are there any limits to your 'Unlimited Small Jobs' offer?
The only limit to our unlimited small jobs offer is that you can only request one job at a time. This is to ensure that we can maintain our 48hr job competition timeframe consistently for all of our customers, so everyone can receive a fair service.
Do you outsource your service?
Our support service is a 100% inhouse Web3 service – we do not outsource it to third party service providers.
What if I need a job that is bigger than a small job?
If your job takes longer than one hour to complete, we will provide a custom development quote to complete it. Our WordPress Custom Development hourly rate is $119 AUD inc. GST.
How long does it take to complete a task?
We complete all small job request within a 48 hour time frame. If you send us a job during Australian Eastern Standard business hours, we typically complete it within a few hours of receiving it.
Do you offer any guarantees?
We offer a total satisfaction guarantee on our service or your money back, no questions asked. With over a thousand jobs completed at a 96% overall job satisfaction rate, we’re very confident that we can deliver an outstanding service.

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