WordPress Support Service

Our WordPress Support Service lets you forget about your WordPress problems, so you can get back to running your own business.

Get WordPress Support

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Your very own WordPress Support Service Team

Let’s face it, WordPress can be a pretty overwhelming beast. Here’s how you can have your WordPress site requirements met, without ever lifting a finger.

Dedicated Support Team

With thousands of jobs completed at an overall satisfaction rating of 96%, our qualified team of WordPress Specialists will stand behind and look after your website, allowing you to focus on what you do best. Leave the tricky stuff to us!

48hr Job Completion

Need a job on your site completed tomorrow? Consider it done. Our dedicated WordPress suport service help desk allows you to make an unlimited amount of small job requests 24/7, with all jobs completed within 48 hours.

Security & Updates Sorted

Rest easy knowing that all your WordPress core and plugin updates have been taken care of. We’ll promptly apply software and security updates to your WordPress site, greatly reducing its chance of being hacked.

Areas we can help you

Here’s some common WordPress jobs that we can take care of for you.

Website bug fixes
Site security fixes
Page content updates
Site Software updates
Design issue fixes
Mobile bug fixes
Increase website speed
Domain URL fixes
Image & media updates
Browser compatibility
Daily website backups
Support & advice
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“When it comes to getting your business’s website running smoothly backed by a team of WordPress specialists, Web3 are like no other. This is the best online service that I have ever had!”— Cheyne McMahon, Owner of Australian Karate Academy

So how does it all work?

Three easy steps to get you back to running your business, instead of your website.

1. Email through a job

Request a job any time, anywhere by emailing our support team or by submitting a ticket to our dedicated Help desk. Our friendly Customer Care Specialists will promptly review the job & confirm with you a timeframe to complete it.

2. Problem gets fixed

Our in-house team of WordPress specialists will start working on your job right away. Once the job has been completed, you’ll receive a short summary of how the problem was solved. We’ll even include tips on how to improve your site.

3. Sit back and relax!

Have peace of mind knowing that your WordPress website is being taken care of by a team of professionals. Spend your newly-found free time growing your business, doing more of what you love, and less of what you don’t.

Web3 WordPress Support Service

Choose from one of our flat-rate monthly solutions.


Essential

For startups

$200 / month
  • 4 small site job requests
  • Email helpdesk support
  • eCommerce site support
Get Started

Start Essential WordPress Support Service

$ 200 AUD / month inc. GST
  • Step 1 of 2 - Almost there!

    50%
  • American Express
    MasterCard
    Visa
     
Web3 WordPress Support Service Design Visa Mastercard American Express Payment Accepted LogoBy making payment, you agree to Web3’s terms and conditions.

Professional

Our most popular solutions

$397 / month
  • Unlimited small site jobs
  • Managed plugin updates
  • Managed theme updates
  • Managed WordPress updates
  • Managed database maintenance
  • Monthly site performance reports
  • Daily secure remote site backups
  • 24/7 active uptime monitoring
  • Email helpdesk support
  • eCommerce site support
Get Started

Start Professional WordPress Support Service

$ 397 AUD / month inc. GST
  • Step 1 of 2 - Almost there!

    50%
  • American Express
    MasterCard
    Visa
     
Web3 WordPress Support Service Visa Mastercard American Express Payment Accepted LogoBy making payment, you agree to Web3’s terms and conditions.

Premium

For VIP clients

$990 / month
  • Unlimited phone support
  • Dedicated WordPress Consultant
  • Strategic site recommendations
  • Unlimited small site jobs
  • Managed plugin updates
  • Managed theme updates
  • Managed WordPress updates
  • Managed site database maintenance
  • Monthly site performance reports
  • Daily secure remote site backups
  • 24/7 active uptime monitoring
  • Email helpdesk support
  • eCommerce site support
Get Started

Start Premium WordPress Support Service

$ 990 AUD / month inc. GST
  • Step 1 of 2 - Almost there!

    50%
  • American Express
    MasterCard
    Visa
     
Web3 WordPress Support Service Visa Mastercard American Express Payment Accepted LogoBy making payment, you agree to Web3’s terms and conditions.

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Questions? We got answers

Here’s some of our most frequently asked questions.

Is this a locked-in contract?
No, we do not believe in lock-in contracts. Our Support Services are a month-to-month. If you do not require our services anymore, you can cancel or pause the service anytime.
What does 'Small site job' mean?
We class a small job as a task that can be completed in less than 30 minutes of development & design time. This timeframe typically covers 95% of all jobs that are needed to be done on an existing live WordPress website. This means that you can request as many small jobs as you like, with the only limit being that you can request one job at a time.
Are there any limits to your 'Unlimited Small Jobs' offer?
The only limit to our unlimited small jobs offer is that you can only request one job at a time. This is to ensure that we can maintain our 48hr job competition time frame consistently for all of our customers, so everyone can receive a fair service.
Do you outsource your service?
Our WordPress support service is a 100% in-house Web3 service – we do not outsource it to third party service providers.
Do you charge cancellation fees?
No, we do not charge cancellation fees or any hidden fees for that matter. You can pause or cancel the service at any time, without needing worry about additional cancellation fees being charged.
What if I need a job that is bigger than a small job?
If your job takes longer than 30 minutes to complete, we will provide a custom development quote to complete it. Our WordPress Custom Development hourly rate is $139 AUD Inc. GST.
How long does it take to complete a task?
We aim to complete all small job request within a 48-hour time frame. If you send us a job during Australian Eastern Standard business hours, we typically complete it within a few hours of receiving it. If for whatever reason these time frames are not achievable, we will communicate with you the ETA to complete the task when we receive it.
Do you offer any guarantees?
We offer a total satisfaction guarantee on our service or your money back, no questions asked. With over a thousand jobs completed at a 96% overall job satisfaction rate, we’re very confident that we can deliver an outstanding service.
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  • 99 actionable ways to make your WordPress site load faster
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Complete the fields below to receive your free copy!

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