WordPress Support Service

Our WordPress support service lets you forget your WordPress
problems, so you can get back to business.

Get Support Now
AMG Logo
Fishburners Logo
Cromwell Logo
Culture Kings Logo
Queensland Government Logo

A strong track record of doing
amazing WordPress support for great companies.

Service Benefits

Your very own WordPress Support Service Team

Let’s face it, WordPress can be a pretty overwhelming beast.
Here’s how you can have your WordPress site requirements met, without ever lifting a finger.

Dedicated Support Team
With thousands of jobs completed at an overall satisfaction rating of 96%, our qualified team of WordPress Specialists will stand behind and look after your website, allowing you to focus on what you do best. Leave the tricky stuff to us!

1-3 Business Day Job Completion
Need a job on your site completed tomorrow? Consider it done. Our dedicated WordPress support service help desk allows you to make an unlimited amount of small job requests 24/7, with all jobs completed within 1-3 business days.

Security & Updates Sorted
Rest easy knowing that all your WordPress core and plugin updates have been taken care of. We’ll promptly apply software and security updates to your WordPress site, greatly reducing its chance of being hacked.

Service Examples

Areas we can support you

Here’s some common WordPress jobs that we can take care of for you.

Website bug fixes

Site security fixes

Page content updates

Site Software updates

Design issue fixes

Mobile bug fixes

Increase website speed

Domain URL fixes

Image & media updates

Browser compatibility

Daily website backups

Support & advice

Cheyne Profile

“When it comes to getting your business’s website running smoothly backed by a team of WordPress specialists, Web3 are like no other. This is the best online service that I have ever had!”

Cheyne McMahon, Owner of Australian Karate Academy
How it works

So how does it all work?

Three easy steps to get you back to running your business, instead of your website.

1. Request job
Request a job any time, anywhere by emailing our support team or by submitting a ticket to our dedicated Help desk. Our friendly Customer Care Specialists will promptly review the job & confirm with you a timeframe to complete it.

2. Problem gets fixed
Our in-house team of WordPress specialists will start working on your job right away. Once the job has been completed, you’ll receive a short summary of how the problem was solved. We’ll even include tips on how to improve your site.

3. Sit back and relax!
Have peace of mind knowing that your WordPress website is being taken care of by a team of professionals. Spend your newly-found free time growing your business, doing more of what you love, and less of what you don’t.

CSS Design Awards
Offscreen Magazine
Startup Smart
WordPress TV

Featured in


Questions? We got answers

Here’s some of our most frequently asked questions.

Is this a locked-in contract?
No, we do not believe in lock-in contracts. Our Support Services are a month-to-month. If you do not require our services anymore, you can cancel or pause the service anytime.
What does 'Small site job' mean?
We class a small job as a task that can be completed in less than 30 minutes of development & design time. This timeframe typically covers 95% of all jobs that are needed to be done on an existing live WordPress website. This means that you can request as many small jobs as you like, with the only limit being that you can request one job at a time.
Are there any limits to your 'Unlimited Small Jobs' offer?
The only limit to our unlimited small jobs offer is that you can only request one job at a time. This is to ensure that we can maintain our 1-3 business day job competition time frame consistently for all of our customers, so everyone can receive a fair service.
Do you outsource your service?
Our WordPress support service is a 100% in-house Web3 service – we do not outsource it to third party service providers.
Do you charge cancellation fees?
No, we do not charge cancellation fees or any hidden fees for that matter. You can pause or cancel the service at any time, without needing worry about additional cancellation fees being charged.
What if I need a job that is bigger than a small job?
If your job takes longer than 30 minutes to complete, we will provide a custom development quote to complete it. Our WordPress Custom Development hourly rate is $159 AUD exc GST.
How long does it take to complete a task?
We aim to complete all small job request within a 1-3 business day time frame. If you send us a job during Australian Eastern Standard business hours, we typically complete it within a few hours of receiving it. If for whatever reason these time frames are not achievable, we will communicate with you the ETA to complete the task when we receive it.
Do you offer any guarantees?
We offer a total satisfaction guarantee on our service or your money back, no questions asked. With over a thousand jobs completed at a 96% overall job satisfaction rate, we’re very confident that we can deliver an outstanding service.
Speed up WordPress Ebook

Your Free eBook: 99 Ways to Speed Up Your WordPress Website

Nearly half of the internet expects your site to load in 2 seconds or less. If you want to speed up WordPress and generate more sales, this guide is absolutely critical for you. In this eBook, you will discover:

  • 99 actionable ways to make your WordPress site load faster
  • Actionable tips on how to optimise your design for speed
  • Detailed guides on how to write better performing code
  • And much, much more…

Complete the field below to receive your free copy!

  • This field is for validation purposes and should be left unchanged.