Managed Website Live Chat

We’ll setup and engage more customers on
your website with real-time live chat.

Contact Us Now

A strong track record of delivering transformative
live chat for great companies.

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Live Chat Service Benefits

Double your website leads almost instantly
with Web3 Live chat

You’ve got better things to do than sit on your website’s live chat all day. Web3 can do it for you! We integrate and setup live chat on your website. Then using predetermined prompts and chat scripts, will talk and answer your customers live chat queries.

Live chat is a way to interact with your customers and lifts the level of service you can provide them. Here’s how you can have all the benefits of live chat on your website, without even lifting a finger.

Generate more leads
Three out of every four online visitors require live help prior to making a purchase. We engage every visitor that enters your website through live chat, greatly increasing the chance of creating new leads.

Convert more customers
Set the hours our Live Chat Specialists come online, so we match the working hours of your sales team. That way, the leads we send you can be followed up quickly, greatly increasing the chance of landing new customers.

Tricky stuff done for you
We’ve tested hundreds of variations to discover what works best for generating leads with live chat. Save yourself from the time & hassle by leaving all the setup & ongoing management of live chat to the professionals.

Jacqueline Profile Photo
Jacqueline Clayton, CEO of GrayClay

“It’s been more than just live chat for us. Web3 has helped us manage our website live chat, capturing leads and new clients. We see a monthly increase of 20% each month in converted website leads!”

The Web3 Brisbane live chat team integrated and setup a live chat managed service on GrayClay website. Almost instantly the business saw a very positive lift in new leads to the business.

How it works

So how does managed live chat work?

Its really simple. We integrate a live chat box onto your website. Just like the one in the bottom right corner of our website. With predetermined prompts and all the details at hand, your website visitors will begin asking questions. This is where Web3 comes in to answer all the questions, point the visitors in the right location and capture any leads that are wanting to buy from you.

Three easy steps to get your website generating leads through live chat.

1. Sign Up for Live Chat
Get started in minutes by signing up below. From here, you’ll be directed to your setup page where you can provide us all the details to get your live chat up and running.

2. Initiate & Integrate
We will get the live chat up and running on your website, making sure its configured correctly for your business. We’ll start engaging with your websites visitors turning visitors to clients.

3. Grow Business
We’ll send the details of all leads captured on your website to your chosen email address immediately. We’ll also send a monthly report on how live chat is performing for your business.

Live Chat Service Outcomes

Web3 Live Chat Service

Here’s just some of the managed live chat service deliverables we can help you with:

  • Chat prompts tailored to your marketing campaign messages
    We can initiate chat prompts to start a conversation with your visitors. We will ensure that the messages that are being sent align with any marketing campaigns you may already have active.
  • Unlimited website live chat leads sent via email (no service caps)
    Whether you have one visitor or a million visitors reaching out to your business through live chat, we will make sure that every message is promptly sent to you.
  • Full time dedicated website live chat operator (40hrs per week)
    Our dedicated team are ready to operate your live chat service every working day of the week.
  • Choose your own service start and stop times for each weekday
    If your business opens earlier than the usual 9-5, then you can align the chat service start and end time to those hours of the day. It is recommended that your live chat service hours start during the times when your customers are mostly on your website.
  • Monthly comprehensive reporting measuring leads generated
    We provide a monthly report measuring the great impact that live chat has had on your business.
  • Includes free installation of LiveChat software on your website
    The chat box widget will need to be installed and setup on your website for your customers to be able to chat with you. We will take care of that for you.
  • Generated leads sent directly to your preferred inbox
    All enquiries that come in through live chat will be promptly sent as an email to your preferred email address ready for you to win the sale.
  • Free from hidden charges and lock up contracts
    Our live chat service is a flat monthly fee. We do not increase or decrease your fees suddenly because of a spike in conversations.
  • 30 day satisfaction guarantee or full refund
    If you are unhappy with the level of service we are providing your business, we will give you a full refund in the first 30 days.
Web3 FAQ's

Live chat questions? We got answers!

Have any other questions about live chat for your business? Message us in the form below (don’t worry, we dont bite!)

What live chat software are you using?
We use the best of the best live chat software, LiveChat. This allows us to proactively engage your visitors as soon as they enter your website, greatly increasing the chance of generating new business.
Can I provide my own live chat software?
Our service is designed for LiveChat software, however we can create a custom service if you wish to use a different live chat system. Simply contact us with your preferred chat software and website URL, and we can work out a plan.
What are your hours of service?
Our service allows you to assign up to 40 hours of live chat management per week. Once you sign up, you will be able to set your service start/stop times, and what days you want us to manage your live chat.
Can you just only setup live chat?
Absolutely. If you would prefer to manage the conversations on your own you can. We advise that it is far more cost effective for us to man it for you and you probably have more important things to do in your business right now. But having said that, we can certainly integrate and setup live chat for you to use on your own. Simply get in touch and we can get the ball rolling.
Can you provide customer support as well?
Our service is for qualifying website visitors as potential sales leads, capturing their details, and sending them through to you. If we notice a customer requests customer support over live chat, we will direct them to where they can get the necessary customer support they require.
Can I provide instructions?
We bring over a decade of experience in online lead generation, so we’ve got a pretty darn good idea on how to best engage your website visitors and convert them into sales leads! However, if you have specific requirements on how you would like us to introduce your visitors on your website, you can provide these instructions to us once you sign up to our service.
Do you offer any guarantees?
We offer a total satisfaction guarantee on our service or your money back, effective for the first 30 days of signing up.
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