Frequently Asked Questions

What do you mean by unlimited monthly support & maintenance

WordPress is the world’s most powerful, scalable and flexible system to create websites on. However, it does require ongoing maintenance and system updates to ensure your investment can be protected from hackers and security breaches.

Our unlimited maintenance and support packages have been designed to allow you to never lift a finger once your new WordPress website has been built and launched.

We’ll take care of all the tricky back end support and maintenance tasks, allowing your website to operate smoothly and securely.

Any small jobs, tweaks and adjustments that you require to your website can also be handled by us as part of this service, saving you both time and money. Click here to learn more about our WordPress Support Service.

What is a sitemap?

A sitemap describes how the different pages of a website are related to each other. This is usually communicated through a visual tool called a sitemap.

What is a website wireframe?

A website wireframe is a black and white version of your website that is designed to prove the functionality and features as they will work in the browser. No design elements are applied at this stage as the prototype is just built to allow all parties to make final decisions on the functionality.

Why do you use WordPress?

WordPress is an open source content management software and currently powers around 33% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength.

WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap in to this collective intelligence and bring that wealth of experience to your project.

How will I know if anyone is visiting my website?

We install Google Analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website. These statistics include the number of visits, pageviews and the amount of time people are spending on your website.

If you use our Marketing Services, we will provide a detailed analysis about your website performance and recommendations on how to improve as part of your ongoing marketing campaign reportings.

Where is the website hosted?

Your website needs to be hosted by a hosting company that specialises in WordPress hosting. Our preferred website hosting partner is WP Engine. They are one of the best WordPress hosting providers for speed, guaranteed uptime and security.

We are more than happy to set your new website up on our WP Engine account. This simply means we can also support your website and are able to host your website at a more affordable rate for you.

Who do I call if something goes wrong with the website or I can’t figure something out?

Whether you’ve been with us for years or you have not yet experienced why so many people choose Web3, then you can contact us any time.

We will determine what the issue is and how we can best help you solve your issue. If you need an extra hand, we can provide training and video tutorials to assist you in using your WordPress website.

How long will it take to appear at the top of Google?

The time it takes for your website to appear on page 1 of Google depends on a number of factors. The three most important factors include:

  • What words are being used in the search (some phrases will be more relevant to your websites rankings than others).
  • The number of other websites that are also competing against yours for those search phrases.
  • How soon your website was changed. Google can take weeks to pickup your website. If you just launched your website then chances are you will not be anywhere in Google yet. But this can be fixed with Search Engine Optimisation.

Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google). There are however a number of factors that can improve your chances such as:

  • Building your website on WordPress is a good start as WordPress has some great Search Engine Optimisation fundamentals built-in.
  • Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. We can assist you with this as part of our marketing services. Ask us how we can help you.

Launching your website and then forgetting about it is a surefire way to get lost amongst the noise.

What happens if I want to add some features to the website while you’re building it?

Whilst we like to be flexible and responsive to your needs, we also strive to deliver what we promised within the allocated timeframes and budget.

If you ask us to add new features to your website while we are building it, will most likely ask why? If we all agree that your new request will help us achieve our objectives then we will be more than happy to oblige.

If your new feature is something you would like to add to your website but is not directly tied to your original objectives then we will suggest to schedule it for a second iteration of the website once it has been launched. We can then scope in time to make sure this is achieved for you.