Spend less time worrying about your WordPress website and more time growing your business
We take care of your WordPress website needs through professional maintenance, support and unlimited small jobs. Let us take care of the tricky technical stuff so you can focus on growing your business.
— Cheyne McMahon
Owner of AKA
— Rachel Kennedy
Co-founder of Quit with Hypnosis
— Tim Murray
Director of Fencescape
Sounds good! So how does it all work?
1. Choose your solution
Select which one of our two solution packages best fits you
2. Provide us your details
We’ll ask you the questions we need to know to get you started
3. Stress less, enjoy more
We take care of your site so you can spend more time enjoying life
Some of the organisations we work with
And who are these WordPress specialists?
James & Joseph have been leading a team of 10 WordPress specialists from all around the world since founding Web3 together in 2013.
30 Day Money Back Satisfaction Guarantee
Our support service is world class. We stand behind this claim, so if you are not happy with our service within 30 days, we will give you a no questions asked full 100% money refund.
Frequently asked questions
Do you host business email addresses?
Yes. As part of our Web3 for Business solutions package, we can get you started on the world’s best email service, Google Apps for Business.
I have a website brief already created. Can you provide a quote for me?
We love to create amazing innovative WordPress websites for businesses. If you would like us to work on your WordPress project, please complete this quick and easy form here and we’ll contact you with the next steps.
What are your support hours?
Our current support hours are Monday to Friday, 9am-5pm Australian Eastern Standard Time.
How many small jobs can I request at once?
Our unlimited small jobs service is limited to one job request at a time. That means that each job will need to be completed before you can request another one.
Will you back up my website?
Yes. We will back up your website every 24 hours as part of our Web3 essentials and Web3 for Business solutions. We will also backup your website before we complete any small job requests.
I have an ecommerce website. Can you help me?
We do not offer support for e-commerce websites at this point in time.
Will you write the content of my website for me?
We do not provide copywriting services, so you will either need to write your own website copy or hire someone to do it for you. We always recommend that you write your own website’s copy as no one knows your business or brand better than yourself.
Can you create a logo for my new website?
We do not provide any graphic design or logo design services, so you will need hire a designer to do this for you. We are happy to integrate your business’s logo to your website as part of our unlimited small jobs service.
Can I call up and speak to someone?
We currently do not offer phone pre-sale and general support. All of our communication is run through our help desk system which allows us to put you in contact directly with our global team instantly.
Where do you host your websites?
All of our websites are hosted on the world’s best WordPress hosting service, WP Engine. Hosting on WP Engine with free transfer is included with our Web3 for Business solution.
Do you host domain names?
No. However, if you choose to go with our Web3 for Business solution, we’ll hook up your domain name to your hosting for free.
What is your turnaround time on small job requests?
We aim to complete all small job requests within 24 hours if the request is made during weekdays. We currently do not operate on weekends, however we aim to complete all weekend job requests no later than 5:00pm AEST every Monday.
Will you keep my plugins, theme and WordPress version up to date for me?
Yes. As part of our Web3 Essentials and Web3 for Business package, we will promptly apply all plugin, theme and WordPress version updates to your site so you do not have to worry about it.
What if my website is hacked? Will you fix it for me?
Yes. Although we have never had a WordPress site compromised that we’ve hosted on WP Engine, if worst comes to worst, we will fix it for free as part of our Web3 Essentials and Web3 for Business solutions.
I want a website but I’ve got no idea what to do. Can you help me?
Absolutely! Firstly, we’ll need to collect some details about your project, so please complete this quick and easy form here and we’ll contact you with the next steps.
Where are you located?
James & Joseph reside in Brisbane, Australia, however our team members live all over the country and abroad.
Do I need to be local to work with you?
Absolutely not! Our business is completely remote, so there is no limits to what country in the world we can provide our services to.
Can I come into your office and speak with someone?
Web3 is a entirely remote business, so we do not have a physical office space. If you would like to speak to us, please reach out to us here